We provide three main sources of order shipment:
- Free in store pick up - an email notification will be sent out to you confirming with orders are ready
- United States Postal Service (USPS) - an email notification will be sent out confirming with orders are shipped along with tracking information
- United Parcel Service (UPS) - an email notification will be sent out confirming with orders are shipped along with tracking information
Orders that are placed between 10:00a-3:00p MTS Monday-Saturday are generally pulled and prepared for shipping the same day that they are placed. Orders that are placed outside above time frame are generally pulled and prepared for shipping the next day (during next the above listed time frame).
Our policy is to hold orders until all times in the order are ready and available for shipping in one shipment instead of breaking orders into multiple shipments.
The shipping option that you pick and purchase is not indicative of the total time that it will take you to receive your order. It is indicative of the time that your order spends in the hands of the shipping provider. It is also a generalized estimate issued by the provider and not a guaranteed time frame.
Orders are generally not pulled and prepared during all major United States holidays.
Extenuating circumstances may prevent orders from being fulfilled in the above listed time frames. We will always do our best to pull, prepare, and ship out orders as quickly as possible.
If issues arise that prevent the timely fulfillment of your order you will be notified and fully updated on the status of your order.
Back Order items may take two to six weeks (group shipment orders may take longer) before they will be fulfilled and shipped. All orders that contain a back order item will be notified of all updates regarding their orders when information become available.
Our Headquarters are located in Provo, Utah and therefore our shipment and return address is at that location. You can find that address on our Contact Us page and use that address to help you plan your shipping needs.