Exchanges and Refunds Policy

 

We do not accept any Returns.

However, we do offer Exchanges depending upon the items ordered.

If you have any questions concerning our polices please contact us. 

 

EXCHANGES AND REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it, i.e. if it has been in the water it can not be returned or exchanged. It must also be in the original packaging with all original tags still in place. 

Also, all personalized items (either with a name or a team logo) can not be exchanged. If you have any questions on sizing before you make your purchase please contact us and we will be happy to help you. 

To complete your exchange, we require a receipt or proof of purchase. We must receive the item back before we will send out a replacement item. We also require that you contact us before making the exchange. You may do that at: 

[email protected] or 801-849-0928 (ask for Kenzie)

Please do not send your purchase back to the manufacturer. 

 

REFUNDS (if applicable) 

Refunds are only available on items that are deemed defective via the manufacture's standards. If you think an item in your order may qualify for that then you will need to contact our Web Manager - Kenzie Jones - via email - [email protected] You will need to provide photo and/or video evidence of the defective item. 

If your item is deemed defective then we will need you to ship the item back to us. We will provide you with a return shipping label in this situation only. 

Once your item is received and inspected, we will send you an email to notify you that we have received your defective item. We will also notify you if the refund for the item is being processed or if the replacement is being sent out depending upon what was discussed with our Web Manager. If you are receiving a refund then a credit will automatically be applied to your credit card or original method of payment. 

 

LATE OR MISSING REFUNDS (if applicable) 

If you haven't received a refund yet do the following steps:

First, check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posed. (We have seen refunds take up to 10 business days due to the customer's bank's policies.)

If you've done all of this and you still have not received your refund yet, please contact us at:

[email protected] or 801-849-0928 (ask for Kenzie) 

 

EXCHANGES (if applicable) 

We only replace items if they are deemed a manufacturer defect or were damaged in the shipping processes. We may be able to make size exchanges on select items.

*PLEASE NOTE: All Technical Suit sales are final and not eligible for size exchanges. If you have questions on sizing please contact us before you order. 

You must contact us about a size exchange before hand. For all exchanges, send us an email at:

[email protected] 

 

SHIPPING

To return your product approved for exchange, you should mail your product to:

Poco Loco Swim Shop 

Attn: Web Manager

1675 N Freedom Blvd. 

Suite #11-C

Provo, Utah 84604

You will be responsible for paying your own shipping costs for exchanging your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may very. 

If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 

For any questions please contact us.