Returns, Exchanges, and Refunds Policy
At this time we are not accepting returns on items due to the COVID-19 outbreak. We are, however, still accepting and issuing exchanges. If you have any questions about this policy please feel free to contact us.
RETURNS, EXCHANGES, AND REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, i.e. if it has been in the water it can not be returned or exchanged. It must also be in the original packaging with all original tags still in place.
Also, all personalized items (either with a name or a team logo) can not be returned or exchanged. If you have any questions on sizing before you make your purchase please contact us and we will be happy to help you.
To complete your return, we require a receipt or proof of purchase. We must receive the item back before we will send out a replacement item or refund. We also require that you contact us before making the return or exchange. You may do that at:
[email protected] or 801-849-0928 (as for Kenzie)
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet do the following steps:
First, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posed. (We have seen refunds take up to 10 business days due to the customer's bank's policies.)
If you've done all of this and you still have not received your refund yet, please contact us at:
[email protected] or 801-849-0928 (ask for Kenzie)
EXCHANGES (if applicable)
We only replace items if they are deemed a manufacturer defect or were damaged in the shipping processes. We may be able to make size exchanges on select items. You must contact us about a size exchange before hand. For all exchanges, send us an email at:
To return your product, you should mail your product to:
Poco Loco Swim Shop
Attn: Web Manager
1774 N University Pkwy
Provo, Utah 84604
You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may very.
If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
For any questions please contact us.